Return Policy

Thank you for shopping at MEUL! We are committed to providing you with a great shopping experience. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

please review our return and refund policy below:

Return Conditions

1. Returns must be requested within 14 days of receiving your order.

2. Items must be unused, in their original condition, and with all tags and packaging intact.

3. We do not accept returns for the following items:

1. Items that have been used or washed.

2. Custom-made or sale items (unless there is a quality issue).

3. Accessories such as earrings (due to hygiene reasons).

Return Process

1. Please send a return request to service@meul.com.cn and include the following details:

1. Order number

2. Reason for the return

3. Photos of the item (if there is a quality issue)

2. Our customer service team will respond within 2 business days with further instructions and the return address.

3. The return shipping costs are the responsibility of the customer unless the item has a quality defect.

Refund Process

1. Once we receive and inspect the returned items, refunds will be processed within 5-7 business days.

2. Refunds will be issued to the original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider's policies.

Quality Issues

If you receive a defective or damaged product, please contact us immediately at service@meul.com.cn with a description and photos of the issue. We will provide a free replacement or refund once the issue is verified.

Important Notes

· Items that do not meet the return conditions may be refused for a refund.

· Please ensure the returned items are properly packaged to prevent any damage during transit.

If you have any questions, feel free to contact us at service@meul.com.cn, and we will respond within 48 hours.

Thank you for your understanding and support!
MUEL Customer Service Team